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Michael Way is a Senior Director of Product Management at Right Networks, where responsibility includes leading a user experience and design focused team to enhance Cloud Hosting products for CPA, Tax, and SMB customers. With a background that includes roles such as Director of Customer Success and Director of Client Services, Michael has consistently aimed to strengthen customer relationships and improve service delivery. Prior experience as a Technical Account Manager at PC Connection involved assisting customers with IT needs and ensuring high levels of satisfaction through effective account management and technical support. Michael's career has been characterized by a commitment to customer-centric solutions and operational excellence.