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Benjamin Koh

Senior Customer Service Operation at Beam

Benjamin Koh has work experience in various roles at different companies.

In 2017, they worked as an intern at KBK Management & Services. Benjamin'sresponsibilities included asset tagging and PM checklist for stores such as KFC and Pizza Hut. Benjamin also handled installations and configurations of credit card machines for stores and upgraded public bank's credit card machines.

Starting in 2020, Benjamin worked as an intern at ASTI Telford. During their time there, they learned about semiconductors and was involved in producing, fixing, and keying in semiconductors into the system. Benjamin also developed a simple QR Code Scanning system for Covid-19 health declarations.

Currently, Benjamin is employed at Beam Mobility, starting in 2022. Benjamin is part of the Customer Service Operation team, where they support and manages customer inquiries from Australia and New Zealand. Benjamin utilizes tools such as Zendesk, Redash, Ridebeam's Prod Dashboard, Ridebeam's Mybuildings, and Adyen. Benjamin'sgoal is to provide exceptional customer service, increase customer retention, and capture customer feedback to improve the business.

Benjamin Koh's education history includes completing a Diploma in Information Technology from Multimedia University, which they pursued from 2015 to 2017. Subsequently, they proceeded to obtain a Bachelor of Information Technology with a specialization in Security Technology from the same university, completing it between the years 2017 and 2020.

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