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David Chong was appointed as Group Chief Operations Officer (“GCOO”) on 2 February 2021. As GCOO, David oversees the overall RHB Banking Group’s operations within Malaysia and ASEAN to achieve excellence, continued improvement and optimization across the Group’s operation functions including credit operations, treasury operations, banking and payment operations, as well as branch operations support, and property services. He also oversees the customer contact centre operations and services of the Bank branches, and provides leadership in driving customer experience and operational excellence strategy and programmes Group-wide, which includes initiatives on robotic process automation.

Prior to his current role, David was the Chief Operations Officer of RHB Bank. He has more than 25 years of experience in various global consulting organisations and Malaysian financial services institutions. He has held various leadership roles in business and marketing and his extensive experience also includes diversified roles in operational transformation, programme management, strategic planning, analytics and customer relationship management.

David is a Chartered Certified Accountant with an MBA from Strathclyde University, United Kingdom.