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Robert Armour is an experienced professional in technical support and customer service, currently serving as Team Lead for Support at Rhapsody since November 2018. In this role, Robert provides metric-assisted support to managers and support teams globally, ensuring the highest quality of customer support and effective handling of escalated issues through collaboration with various departments. Prior experience includes roles as Application Support Engineer II at both Lyniate and Rhapsody Health, where Robert specialized in data integration software support and troubleshooting complex connectivity issues. Earlier positions include Application Support Engineer II at Orion Health, Technician at Insight Global, Data Entry Specialist at eClinical Solutions, and roles in patient safety coordination and administrative support at Genzyme. Robert's educational background includes a BA in Sociology from the University of Massachusetts Amherst and an AA in IT - Network Design from ITT Technical Institute.