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Julian Edwards possesses extensive experience in customer experience and operational management within the financial services sector. Currently serving as the Head of CX at Revolut Bank Europe, Julian has previously held the position of Lead Operations Manager for both Support & Complaints and Authorisations at Revolut. Prior to this, Julian was with IG, where roles included Head of Trading Services for the UK/EMEA region, Head of Trading Services in South Africa and Poland, and Head of New Business in South Africa. This diverse background emphasizes Julian's expertise in trading services and operational leadership across multiple regions.