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Oleksandr Nikitin is a seasoned professional in technical support and engineering with extensive experience in the technology sector. Currently serving as Technical Lead and Lead Technical Support Engineer at Revenue Grid since August 2017, Oleksandr plays a crucial role in optimizing the customer engagement platform tailored for Salesforce users. Prior to this, Oleksandr worked as a Technical Support Engineer at Genesys from October 2015 to August 2017, and held the position of Head of IT Department at Avangardco IPL from June 2012 to October 2015, showcasing a strong background in IT leadership and support.