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Lauren S. is an accomplished professional with extensive experience in customer and member experience roles. As the Director of Customer Experience at Revelry since August 2021, Lauren S. applies a strong foundation built during previous positions, including Director of Member Experience at Bright Cellars and Director of Customer Service at Kendra Scott, where Lauren S. developed the Customer Service department and achieved significant improvements in response times. Lauren S. began a career in customer service at Nordstrom, where retail expertise was honed, and extended leadership experience was gained through managing academic programs at ASA Summerfuel. Lauren S. holds a Bachelor of Arts in Communication from Texas A&M University.