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Jason (Jay) Goldstein is an experienced Service Delivery Manager at Retail Tech, Inc., responsible for conducting proofs-of-concept at customer sites and developing comprehensive technical documentation for field technicians. With a background in technical support and telecommunications, Jason previously served as a Senior Technical Support Analyst at Level 10, LLC, where management of technical support for field technicians and training of new resources were key responsibilities. Prior roles include Telecom Field/Support Technician at CPT Network Solutions, where installation and maintenance of network and phone systems were performed, and Level 2 Technical Support Representative at CrossCom National LLC, focusing on troubleshooting and project management. Jason holds a Bachelor's degree in Telecommunications Management from Devry University.