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Dave Y. has over 14 years of work experience, starting in 2007 with Volusion, LLC. Dave held various roles at Volusion, including Customer Care Consultant, Customer Care Manager, Communications Manager, Self-Help Manager, and Operations Manager, Customer Experience. In these positions, they were responsible for addressing customer service escalations, managing company user forums, documenting internal procedures, and ensuring resource alignment with business objectives. Dave joined Restaurant365 in 2018 as a Manager, Customer Support, where they managed multiple teams handling inbound support requests and achieved significant improvements in cost of case resolution and average first response time. Currently, they serve as the Director, Customer Support at Restaurant365, overseeing post-implementation customer support needs and focusing on optimizing performance and scaling for rapid growth.

Dave Y. completed their education from Marietta College, where they earned a Bachelor's degree in English/Theatre. Dave enrolled in the college in 1999 and graduated in 2004.