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Eric Nguyen has extensive experience in data analytics and customer interactions, currently serving as the Manager of Customer Interactions at Rest since June 2022. Prior to this role, Eric worked for ING Australia from June 2015 to May 2022, where positions included Program Lead for the Cloud Analytics Platform, overseeing strategic milestones and budget adherence, and Chapter Lead for Data Analytics focused on customer interactions and the MarTech stack. Earlier roles include Manager of Targeted Marketing, leading a team responsible for data-driven marketing campaigns, and Technical Business Analyst at Digital Alchemy, where Eric led marketing automation solutions for high-profile clients. Eric's career began as a Core Banking Systems Consultant at HSBC. Educational qualifications include a Master's degree in Information Technology from Macquarie University and a Bachelor's degree in Computer Software Engineering from VNUHCM - University of Science.