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Josselin Ayala Valenzuela is an experienced educator and trainer currently serving as a Trainer at Resort Global Network since February 2022, focusing on New Hires Training and continuous agent improvement for Member Services. Previous positions include Professor of English at Linguatec México and various roles as an Elementary Education Teacher at Colegio Seele and Colegio Nueva Galicia, where responsibilities involved lesson planning, materials development, and student evaluation. Experience also encompasses customer service and support roles, including Bilingual Customer Service Representative at Allegro Response Teleservices and Senior Customer Support Executive at Teleperformance. Josselin holds a Bachelor of Arts in English Language Teaching from Universidad de Sonora, awarded in 2016.