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Marek Jakubcin is an experienced service manager currently at Resonate since February 2021, overseeing the delivery of Teams service to over 100,000 customer resources with a focus on ITIL practices. Prior to this role, Marek held various positions at AT&T from June 2006 to February 2021, including project manager in the Program Management Office, where responsibilities included leading teams and ensuring project deliverables for a global petrochemical client. Additional roles at AT&T included transition project manager and blue sky project implementation manager. Earlier career experience includes serving as a discount store manager at EXIsport. Marek holds a Master of Science degree in Mechanical Engineering/Management of Earth resources from the Technical University of Košice, completed in 2007.