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Kristy Wong is an experienced professional in customer success and account management with a proven track record in driving customer expansion and retention. Currently serving as the Manager of Customer Success at Resolver, a Kroll Business, Kristy leads a team of Enterprise Account Managers. Previously, as the Director of Account Management at Copper, Kristy played a key role in launching a strategic shift in go-to-market operations that enhanced the customer journey. Prior experiences include building the account management team at Copper, managing a significant renewal book of business at Top Hat, and overseeing a substantial portfolio as a Senior Account Executive at S.i. Systems. Kristy's career began as a Swim Instructor and Lifeguard at YMCA Canada, complemented by a robust educational background from Ivey Business School at Western University.