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Michelle H. has extensive experience in technical care and customer support, currently serving as the Technical Care Team Lead at ResMed since September 2016. Prior to this role, Michelle worked at SMART Technologies from November 2011 to August 2016 as a Bilingual Customer and Technical Support Specialist, providing support in both English and German. Michelle excelled in delivering exceptional customer service by effectively assessing and resolving complex issues. Earlier in career, Michelle served as a Soldier in the German Navy from October 2000 to July 2004. Educational background includes attendance at Louise Schröder Fachoberschule.