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Adam Borriello is an experienced professional currently serving as Head of Support at res:harmonics since January 2023, where responsibilities include managing the Support Team, producing weekly KPI reports, and collaborating with product and development teams to implement customer-driven enhancements. Previously, Adam worked at Accruent from April 2017 to January 2023, progressing from Software Support Specialist I to II, and playing a key role in product support and client engagement. Prior positions include Solution Engineer at Acorns Children's Hospice, Digital Marketing Officer, and various marketing roles across other companies, showcasing a strong background in customer support, digital marketing, and project management. Adam holds a degree in Marketing, Advertising & Communications from the University of Gloucestershire.