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Pooja Tripathi is an experienced professional in customer success and digital marketing, with a diverse career spanning over 17 years. Currently at Resemble AI in a Customer Success role, Pooja has previously held leadership positions at mParticle and Nitro, Inc., and has served as a Senior Customer Success Manager at Hootsuite. Pooja's expertise includes implementing AI-powered solutions and optimizing marketing strategies for significant organizations such as Invoca and Allstate, where Pooja made substantial contributions to enhancing digital marketing effectiveness. Pooja holds a Management Certificate in Artificial Intelligence for Business Strategy from MIT Sloan School of Management, an MBA from Ryerson University, and a BA in English Language and Literature from York University.