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Diana Piesak is an accomplished IT professional with extensive experience in technical support and systems management. Currently serving as a Senior Technical Support Analyst at Rentschler Biopharma SE since November 2021, Diana oversees the functionality and security of end-user IT systems and software applications. Prior roles include Technical Support Analyst for the Town of Dover, IT Technician/Website Coordinator at Cape Air, and various positions in system engineering and development, which demonstrate a broad skill set in IT operations and support. Diana holds an A&P degree from the National Aviation Academy and a BS in Psychology from the University of Massachusetts Amherst, complemented by certifications in CompTIA A+.