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Michael Apeleokha is a Service/Operations Analyst at Renmoney, where responsibilities include identifying operational requirements and opportunities for improvement since April 2022. Previously, Michael served as Customer Experience Lead LiveChat at Access Bank Plc from May 2019 to April 2022, focusing on team communications, process automation, and optimization. Prior to that, Michael was an Inbound and Outbound Agent Support Email Team Executive at Access Bank Plc from June 2016 to January 2019. Michael holds a Bachelor of Arts degree in French Studies from the University of Benin, earned between 2010 and 2014.