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Juan Manuel Carrera Ocampo has extensive experience in technical support and IT services, currently serving as a Deskside Support Technician at Falck Renewables SpA since July 2021, while also working as a Deskside Support Engineer at FDS, a DXC Technology Company, since April 2020. Previous roles include Techlink Support at Microsoft from January 2017 to July 2021, IT Customer Support Engineer at Unisys from January 2013 to March 2020, and Técnico de sistemas at Nutreco from October 2007 to January 2013, where responsibilities involved remote and on-site technical support across various departments. Early career experience includes technical support roles at twenty4help and Labor Activa ETT, providing assistance for ADSL clients and resolving software, network, and hardware issues.