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Andy Smith has extensive experience in IT support and infrastructure roles, having served as IT Lead for London IT Services at RenaissanceRe, where responsibilities included overseeing IT operations. Previously, Andy held positions as an Infrastructure Analyst and Trade Floor Technical Support at AllianceBernstein. Additionally, Andy worked as a 2nd Line IT Support Analyst at Press Association and started as a Hardware Engineer at BT Engage IT, showcasing a solid foundation in technical support and hardware management.