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Koen Kiers is a Lean Six Sigma Black Belt certified Business Process Excellence Specialist at Remeha since July 2019, focusing on optimizing Customer Operations and Sales processes while driving sustainable business improvements. Prior to this role, Koen served as a Business Improvement Specialist and Account Manager at Parachute Plants, and participated in the SDG Leadership Program with the United Nations Global Compact. Koen has extensive experience in customer service and key account management from Sleep 21 B.V., where responsibilities included business development, strategic account planning, and ensuring high customer satisfaction. Earlier career roles include positions at Nedgame B.V. and Albert Heijn, supplemented by education in management and leadership as well as detailhandel and nursing.