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Kenan Byrd is an accomplished professional with extensive experience in content operations and technical support. Currently serving as the Director of Content Operations at Relias since January 2021, Kenan oversees multiple teams including Vendor Management, Content Support, Content Quality Assurance, and Data and Analytics, while collaborating with the VP of Content Operations. Prior roles include Content Operations Manager, Technical Support Lead at ProctorFree, and Technical Account Manager at Digital Turbine, where Kenan led diverse technical projects and provided high-level support. Kenan's career also features significant positions at Global Digital IT, Galloway Ridge at Fearrington, IBM, and Freudenberg IT LP, demonstrating a strong background in IT support, system management, and process optimization. Kenan holds a Bachelor of Business Administration in Management Information Systems from the University of North Carolina at Charlotte.