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Annie Neese has a robust background in content creation and client support, currently serving as a Senior Knowledge Base Analyst at Relias since August 2017, where responsibilities include managing a client-facing knowledge base and coaching team members. Prior roles at Relias include Knowledge Base Analyst and Support Consultant, focusing on customer assistance and addressing escalated issues. Before joining Relias, Annie worked as a Mathematics and Physics Tutor with TRIO Student Support Services at NC State University from June 2015 to May 2017, where tutoring was conducted for various courses in a one-on-one setting. Additionally, Annie held the position of University Housing Receptionist at NC State University in June 2015. Annie holds a Bachelor of Science in Applied Mathematics from North Carolina State University, earned in May 2017.