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Tom Gilmore is currently an unknown role at Relay Network. Prior to that, they were a Sr. Client Success Manager at Monetate, Inc. from June 2017 to May 2019. Tom Drove the success of Enterprise clients and partners across numerous verticals in the Monetate platform. Served as a Monetate expert on A/B testing, 1 to 1 personalization, artificial intelligence, and omni-channel. Managed the lifecyle of accounts from onboarding and enablement through contract negotiations, proposals, renewals, and upsells. Coordinated and lead recurring client calls, strategic onsites, and quarterly business reviews. Forecasted upcoming quarter and beyond. Interviewed, trained, and assisted with the development of new Client Success Managers. Before that, they were with Sizmek as a Group Manager, Customer Success from November 2015 to February 2017. There they Managed a team of managers owning our top global client as well as another team with 300+ accounts. Worked closely with Regional VP and Sales Directors to develop complex account strategies. Helped ensure a seamless migration of live multi-million dollar campaigns from Pointroll to Sizmek’s platform. Monitored daily workflow and assisted with escalations for high priority campaigns, operational prioritization, issue management, problem-solving, team development, and other initiatives as needed. Exceeded budget expectations 100% of the time and ensured we hit quarterly business goals.

Tom Gilmore's educational career began with a Bachelor's degree in Broadcasting with a Journalism minor from Millersville University of Pennsylvania. Tom then went on to get a Certification from IAB in IAB Digital Ad Operations Certification.