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Tihana Kovacevic has extensive experience in program management and client onboarding in the healthcare sector, currently serving as Client Onboarding Programme Manager at RelateCare since January 2016. In this role, Tihana drives continuous improvement, manages senior-level stakeholder communications, and evaluates training outcomes to ensure return on investment. Previous positions at RelateCare include Onboarding Consultant, Operations Manager, Operations Coordinator, Team Lead, Subject Matter Expert, and Patient Scheduling Representative, showcasing a comprehensive understanding of service delivery and team performance. Tihana's early career involved roles in education as an English language teacher and teaching assistant, as well as experience as a veterinary technician. Tihana holds a Master’s Degree in Primary Education from the Faculty of Education, University of “J. J. Strossmayer” Osijek and a high school diploma in Veterinary Technician.