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Craig Penrose is an experienced leisure operations professional with a strong background in customer experience and management. Currently serving as the Leisure Operations Manager at Reigate & Banstead Borough Council since June 2021, Craig previously held roles at Harlequin Theatre as Customer Experience Manager and at Madame Tussauds in various positions, including Head Of Product Excellence and Head Of Operations. Craig's expertise includes staff management, guest satisfaction, budget control, and crisis management. With a Bachelor of Arts in Performing Arts from the University of Winchester and a Level 3 Award in Leadership and Management from the Institute of Leadership and Management, Craig has effectively led diverse teams and implemented initiatives aimed at enhancing operational efficiency and enriching visitor experiences across multiple entertainment venues.