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Allen has extensive experience in customer experience management and program management across various industries. Allen has held roles in companies such as REI, Nordstrom, T-Mobile, and Rewards and Recognition, focusing on extracting insights from customer feedback to drive strategic decisions and improve customer satisfaction. Allen has also excelled in roles such as Channel Support Analyst, Special Account Care Representative, and Customer Service Sr. Representative, showcasing their ability to effectively handle customer issues and train teams for improved performance.