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Hanna Alyafai is an experienced professional with a diverse background in client experience and operations management across various sectors. Currently serving as an Account Executive in the Client Experience-Insurance Policy Department at YNS Insurance Agency, Hanna has honed strong communication skills, providing exemplary customer service and resolving inquiries efficiently. Prior to this role, Hanna worked as a Freelance Home Health Aide at Care At Home Services, managing medical appointments and ensuring effective communication with healthcare professionals. As an Operations Manager at Geel Convoy Inc., Hanna implemented strategies that led to a 15% increase in profits and demonstrated strong leadership capabilities. Hanna's career began at AAA Dealers Insurance as a Sales Operations Manager, where operational strategies contributed to a remarkable 70% revenue growth and enhanced organizational productivity.