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Glauciene Dutra has extensive experience in e-commerce and customer service, currently working as an Analista Ecommerce at Refrigeração Dufrio since September 2017. In this role, responsibilities include process analysis and issue resolution based on departmental procedures and cost considerations. Prior positions at Refrigeração Dufrio include Assistente de Ecommerce, Atendente SAC, and Telefonista, where duties ranged from managing marketplace orders to providing customer support. Glauciene has also held telephone and administrative support roles at Silver Dime, CLINSUL, Colégio Santa Dorotéia, MR Restaurante, and Face New Estética. Glauciene holds a degree in Gestão de Recursos Humanos from Universidade Presbiteriana Mackenzie.