Emerson Freedman is an accomplished Program Manager at Refresco, specializing in UK business transformation through the implementation of a unified SAP-based enterprise resource planning (ERP) system. Previously, Emerson held roles in project management and interim leadership within IT, focusing on enhancing IT visibility and operational efficiency. Emerson’s extensive experience includes positions at Warner Bros. Discovery as Senior Director of Service Architecture, where responsibilities included developing enterprise service management best practices and guiding service architecture during M&A activities. Other notable roles span across Shell, Fox Networks Group, SABMiller, and the BBC, with a consistent track record of driving operational improvements and implementing strategic service frameworks. Emerson holds a High School Diploma from The American School in London and has pursued further education at the University of Arizona.