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Paul Fleming is a seasoned customer experience professional with extensive management experience across various sectors. Currently serving as Senior Customer Experience Manager at Reed.co.uk since January 2018, Paul oversees team leaders and customer experience staff while implementing training programs and enhancing operational processes. Previous roles include Customer Service Operations Manager at the Financial Times, where Paul was responsible for managing multi-national teams and ensuring KPI compliance, and Customer Service Team Leader positions at Booking.com and Pearson VUE, where Paul excelled in team management and customer service excellence. Education includes attendance at South West College and St Patrick's High School in Omagh.