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Lina Hermansson has extensive experience in customer experience management and CRM systems. Currently serving as a Business Consultant and Marketing and Recruitment Manager at Redway Sverige AB since October 2015, Lina plays a key role in enhancing customer experiences. Prior to this position, Lina held multiple roles at Net1 from November 2011 to September 2015, including CRM and IT Specialist, Customer Service Manager, and Customer Service and Care Coordinator, with responsibilities spanning the development of CRM systems to managing outsourced customer service operations. Earlier experience includes serving as Team Leader and Product Specialist at Transcom and Administrative Assistant to the CEO at Edefors Marketing. Lina's educational background includes studies at Erik Dahlbergsgymnasiet from 2005 to 2008 and additional training between 2016 and 2017.