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Érika Carbonaro started working as a Customer Care Specialist at RedTrack.io in December 2022. Prior to that, they worked as an English teacher at the British and American English School from May 2022 to December 2022.

Érika Carbonaro completed their Bacharelado em Administração degree from Centro Universitário Newton Paiva from 2017 to 2020. In 2020, they pursued a Social Media Marketing Specialization from Northwestern University. In terms of additional certifications, they obtained the EF Set Certificate from EF Standard English Test (EF SET) in July 2022. Érika also completed the courses "Comunicação e Oratória - Destravando a sua comunicação" and "Produtividade e Gestão do Tempo" from Escola Conquer in January 2022. Érika acquired multiple certifications from Coursera, including the Social Marketing Capstone Project, Social Media Marketing, The Business of Social, Content, Advertising & Social IMC, Engagement & Nurture Marketing Strategies, The Importance of Listening, O que é social?, all obtained between October 2020 and April 2021. Lastly, they earned the certification "Princípios básicos de marketing digital" from Google in October 2020.