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Elder Gonzalez has a strong background in Business Administration and Management. They have held various leadership positions in the BPO industry, focusing on client services, business development, and quality assurance. Currently, they serve as the Vice President of Client Services at Redial BPO, overseeing contact center outsourcing solutions. Prior to this, they held roles at World Connection, managing sales pipelines and client relations, as well as training and quality assurance. Additionally, they have experience as a mentor at 24/7 Media Inc. They obtained a Bachelor of Business Administration degree from GAIA Business School.