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Yana Oliynyk is an experienced professional with a strong background in escalation management, customer service, and data analysis. Currently serving as an Escalation Manager at Red Hat since March 2018, Yana leads critical situations requiring effective coordination and communication with C-level executives. Previous roles include Quotations Specialist at Infosys, Incident Manager at IBM Client Innovation Centre, Customer Service Representative at Arvato Bertelsmann, Administrative Secretary/Office Manager at Dance School „Pałacyk,” and Customer Service for Eastern Europe at Europe Business Partners. Yana holds two Master’s degrees from the University of Wroclaw, one in Russian philology and another in International Relations.