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Jeremy West has extensive experience in product security and global support operations at Red Hat since November 2005, progressing through various managerial roles and significantly contributing to the establishment of key initiatives such as a global escalation management team and an integrated business development team. Prior to Red Hat, Jeremy served as a Test Engineer at CTG/IBM, where responsibilities included testing firmware and managing network servers, and held positions in network administration and technical support at Lagrande Apartments and Dentrix Dental Systems, respectively. Academic pursuits include studies at Brigham Young University in Computer Engineering and Communication Studies, as well as coursework in Java Programming at Ricks College.