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Shirley Castillo Gonzalez is an experienced Help Desk Analyst currently working at Red Clay Consulting since July 2021, specializing in incident and request management for Oracle Integration Cloud Service and Oracle Eloqua Marketing Cloud. Shirley's experience includes progressive roles such as Help Desk Analyst I and Help Desk Operational Leader at Amber, where responsibilities included team knowledge transmission and project implementation for the ESFERA project involving multiple Oracle CX solutions. Previous positions held at Q-Vision Technologies S.A. and Geinsys Ltda included leading requirements engineering and developing integration software for GPS equipment. Shirley holds a Bachelor's degree in Systems Engineering from Fundación Universitaria San Martín and a Master's degree in Systems Engineering from Universidad del Valle.