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Ryan (Mark) McGrath has extensive experience in customer service, highlighted by five years at call centers and a tenure at IBM as a Second Level Deskside Support Technician for Westpac Bank. Currently, Ryan serves as an Author at Red Badge Group, a position held since June 2011. Educational credentials include a Bachelor of Science in Biochemistry from Victoria University of Wellington completed in August 2022, alongside two diplomas in Computer Servicing from WelTec, one focused on Information Technology and the other on Computer Systems Networking and Telecommunications.