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If you're a client, then you know Karen. And Karen knows you. Maybe from the firm you were at before this one, and probably your dog's name too. They're not sure how she can remember all of this stuff, but she does. What it means for the clients is that in addition to being a friendly person to talk with, Karen knows what you need, maybe before you do, and she has her team of knowledgeable Client Liaison Specialists ready to assist you. After all, she has over 25 years of experience leading teams and building great relationships with clients.