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Emily Denault-Cruz is a Sales Operations Specialist at Reborn Cabinets, a position held since March 2021. Responsibilities include tracking sales metrics such as cancellations and close rates, providing solutions to enhance key performance indicators (KPIs) that affect sales and operations. Emily updates schedules, assists with training, and facilitates communication between departments to improve overall efficiency. Additionally, inventory management tasks involve ensuring equipment and supplies are tracked and monitored digitally, while also serving as a liaison to proactively address technical and process-related issues between the call center and sales operations.