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Ieva Santos is a Customer Success Manager at REalyse, a UK real estate data platform since April 2022, where key responsibilities include managing a portfolio of over 100 clients, focusing on customer retention, user satisfaction, and up-sell conversions. Ieva plays a crucial role in strategic development through regular account reviews and conducts client onboarding, training, and workshops. Prior experience includes Senior Lettings Negotiator positions at Chestertons and John D Wood & Co. and a role as Sales & Lettings Administrator at Hamptons. Ieva holds a Bachelor's degree in Events Management and Tourism from Sheffield Hallam University.