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Ritch Haenke is a seasoned real estate professional with extensive experience in executive management roles within the technology sector. Transitioning to Realty Austin in April 2007, Ritch has leveraged over two decades of expertise in customer support and problem-solving to excel in the Austin, TX real estate market. Prior roles include Senior Vice President of Global Customer Care & Education Services at Vignette and Vice President of Customer Support at SAP America. Ritch's professional journey began with positions in customer support and product development, following a Bachelor of Business Administration in Management & Marketing from Northwood University, completed in 1987.