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Jenifer L. is an experienced professional with extensive expertise in customer support and training across multiple industries. Currently serving as MLS Support at Realtors Property Resource since February 2012, Jenifer L. collaborates with internal and external customers to ensure the effective implementation and monitoring of MLS data while providing technical issue resolution and customer support for 150-200 MLS Associations. Prior experience includes a role as Customer Care Manager at Move.com, where Jenifer L. managed employee performance, streamlined processes, and resolved escalated customer concerns. Jenifer L. also served as a Customer Care Trainer at Discover Card, overseeing training programs for new employees and developing training materials while balancing employee payroll. This diverse background showcases strong organizational, prioritization, and training skills.