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The Customer Success and Account Management Team at RealTime-CTMS Software Solutions ensures that clients maximize the value of their software solutions to achieve peak performance in clinical research. The team listens to customer feedback, provides personalized support, and offers strategic guidance to optimize the use of RealTime's SOMS, including CTMS, eDOCS, eSOURCE, GlobalPAY, SitePAY, and TEXT. Through proactive engagement and tailored account management, they help customers achieve their goals and foster long-term partnerships.