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Sanket Panchal is an experienced professional in software support and customer success, currently serving as a Software Support Specialist and Customer Success Specialist 2 at Real Green Systems since August 2018. Prior experience includes holding the position of Assistant Manager at Cold Stone Creamery from April 2018 to August 2018, as well as serving as an IT Project Coordinator at Cursor Soft Pvt. Ltd. in Surat, Gujarat, India from February 2012 to February 2014. In the IT Project Coordinator role, Sanket provided database and hardware support for Mifare and EFT POS devices for the Ahmedabad Municipal Transport Service, assisted in creating business requirement documents, communicated with clients to gather user requirements, and managed the IT help desk ticketing system. Sanket holds a Master's Degree in Information Security and Intelligence with a minor in Project Management from Ferris State University, completed from 2014 to 2016.