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Joshua Julian has extensive experience in technical support and management, currently serving as the Technical Support Lead at ReadyTech since August 2016, where responsibilities include overseeing escalations in the EMEA region. Prior to this role, Joshua worked at Sprint as a Technical Support specialist and at American Tech, Inc. as a Service Technician. Joshua's career began at Rasputin Music, where duties included managing technical operations across multiple locations and maintaining databases. Joshua holds a degree from the University of the Pacific, earned between 2005 and 2008.