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Nicolás Mendy de Baeremaecker is the founder of Sucesso do Atendente, offering courses and lectures focused on customer service and success since May 2021. In addition, Nicolás holds the position of International Senior Customer Success Manager at RD Station, where responsibilities include executing success meetings, negotiating contract renewals, and ensuring customer satisfaction while managing relevant client information. Previous experience encompasses roles at Peixe Urbano as a Customer Service Representative, and various positions in marketing and sales at O Abençoado Móveis Planejados, Mary do Céu, Oi Paggo, and Dental Speed Graph. Nicolás holds a post-graduate degree in Leadership and People Management from Descomplica Faculdade Digital and a Technologist degree in Marketing from UniCesumar.