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James Shroads is a Principal Consultant at Huntli Consulting Incorporated with extensive experience in various roles such as Senior Solutions Architect at RCS Professional Services, Senior Consultant at Xceed Group / Bank of America, and Senior Serena SBM Business Process / Solutions Architect at Cablevision. James also served as the ITIL Release / Software Build / Production Support Manager at Dow Jones and as the Director of Operations at Broadband Centric. Through their role as the ITIL GLOBAL PROCESS OWNER, CONFIGURATION and IT ASSET MANAGEMENT at Reuters, James championed the design and deployment of a CI and SCIM classification system. In addition, James has a background in managing international IT operations, as seen in their positions at Transammonia Inc and Marc Rich and Co, LTD.