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Joyce Elaine H. is a seasoned professional with extensive experience in customer service and case management. Currently serving as a Senior Consolidation Specialist at Retirement Clearinghouse since August 2012, Joyce is responsible for assisting participants with the rollover of retirement funds and managing transactions with third parties. Previous roles include Hazard Customer Care Specialist II at Assurant, where Joyce handled mortgage and hazard insurance inquiries, and various positions with Metropolitan Atlanta Rapid Transit Authority, City of Atlanta, AT&T, and City of Meridian, each demonstrating strong communication skills and the ability to manage high-volume environments. Joyce has pursued education at Central Piedmont Community College, Meridian Community College, and the University of Phoenix.