Akshay Shah is an experienced IT professional with a strong background in service delivery and operations management. Currently serving as Office 365 Lead at RBL Bank since February 2020, Akshay has held various roles in prominent organizations including Service Delivery Manager at Insight Business Machines Pvt. Ltd., Senior Specialist at HCL Comnet Limited, and Operations Manager at Wipro. Akshay's expertise includes desktop engineering and IT support, with responsibilities in diagnosing hardware and OS issues, call management, and leading support teams. Educational qualifications include a Commerce degree from D.G. Naik Vidyalaya.